Terms & Conditions

Last updated: August 27, 2025

These Terms & Conditions (“Terms”) govern your use of DTW Elite Ride services, website, and any bookings you make with us. By booking or using our services, you agree to these Terms.

Quotes, Pricing & Payment

• Quoted rates are based on details provided and may change with itinerary or service adjustments.
• Taxes, tolls, parking, airport fees, surcharges (e.g., late night/holiday), and gratuities may apply.
• We accept major credit/debit cards and other approved payment methods. A valid payment method is required to secure reservations.
• For certain services, a deposit or pre-authorization may be required; the balance is due before or at service time unless otherwise stated in your confirmation.

Reservations & Changes

• Reservation changes are subject to availability and may affect pricing.
• Airport pickups include standard grace/wait times as stated in your confirmation. Additional wait time may incur hourly or per-minute charges.
• Flight tracking is offered as a courtesy; please provide accurate flight information and promptly notify us of changes.

Cancellations & No-Shows

• Cancellations must follow the policy in your confirmation. If not specified, cancellations within 24 hours of pickup may incur up to 100% of the fare.
• No-shows (failure to appear at the pickup location without notice) are billable up to the full fare plus wait time.

Waiting Time & Overtime

• Included grace periods vary by service type. After the grace period, waiting time is billed in increments (e.g., 15-minute blocks) or at the hourly rate.
• Overtime beyond the scheduled end is billed at current rates and subject to vehicle/driver availability.

Conduct, Cleaning & Damages

• No smoking or vaping in vehicles. Alcohol consumption must comply with applicable law and company policy.
• Food and messy items are discouraged. Spills, biohazards, and excessive debris may incur a cleaning fee appropriate to the condition of the vehicle.
• The client is responsible for damages caused by the client or their party to vehicles or equipment (including lost or broken items) at replacement/repair cost plus downtime.

Safety

• Seatbelts must be worn where provided. We reserve the right to refuse service for unsafe, abusive, or unlawful conduct.
• Child seats: please request in advance; availability is not guaranteed. Parents/guardians are responsible for proper use and compliance with child-seat laws.
• Prohibited items include illegal substances and hazardous materials.

Delays, Force Majeure & Service Limitations

• We are not liable for delays caused by circumstances beyond our reasonable control (e.g., severe weather, traffic, road closures, mechanical issues, airline delays, or events of force majeure).
• If a vehicle becomes unavailable, we may provide a comparable substitute or issue an appropriate refund/credit as our sole obligation.

Lost & Found

We are not responsible for items left in vehicles. If you believe you left an item, contact us promptly and we will try to assist.

Accounts, Communications & SMS

• You agree to provide accurate information and keep it current.
• By providing your mobile number, you consent to receive SMS related to your trip and, with consent, promotional messages. Message/data rates may apply; reply STOP to opt out.

Intellectual Property

Our website, branding, images, and content are owned by DTW Elite Ride or our licensors and protected by law. You may not copy, modify, or redistribute without permission.

Disclaimers & Limitation of Liability

• Services are provided “as available.” We disclaim implied warranties to the fullest extent permitted by law.
• To the maximum extent permitted by law, DTW Elite Ride is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising from or related to the services.
• Our total liability for any claim is limited to the amount you paid for the applicable service giving rise to the claim.

Indemnification

You agree to indemnify and hold DTW Elite Ride, its owners, employees, and drivers harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of the services.

Governing Law; Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction and venue of state or federal courts located in Wayne County, Michigan.

Changes to Terms

We may update these Terms from time to time. We will revise the “Last updated” date and, when appropriate, provide additional notice. Continued use of the services after changes constitutes acceptance.

Contact Us

DTW Elite Ride
Email: info@dtweliteride.com
Phone: +1 (313) 555-1234
Address: Detroit, Michigan, USA